Believe it or not - but even a Brother device may malfunction. We know that you depend on your Brother device on a daily basis and that it can be a great nuisance to have to do without it while it is repaired. Therefore, we offer free "on-site SWAP service" on many of our models. This service means that we will exchange the machine if an accident should happen. There will simply be supplied a similar machine for you, and typically within 1-2 days!
On-site SWAP service entitles you to free of charge:
- Telephone to remedy problems and issues associated with the use of the machine.
- If the problem can’t be solved over the telephone the device get swapped.
- It’s a condition that the machine has been used as described in the instructions.
If problems occur, please contact Brother Support and provide us with:
- The serial number of the machine and describe the problem.
- Cooperation with the support representative to find out if there is an error condition, you can correct (incorrect use, empty on supplies), or if it’s a manufacturing defect, where on-site SWAP service takes effect.
Not covered by on-site SWAP service:
- Setup / troubleshooting of the PC.
- Regular maintenance. Replacing supplies. Replacement of worn parts at normal wear and tear as well as misuse.
- Storing information in the replacement machine - e.g. encoding of fax numbers in a fax.
