Business case studies

Gugguu solved its label printing challenges with Brother’s consultative selling approach

The labels in Finland based company Gugguu’s production were all right, but they needed a label printer that could be used to print the barcodes and product labels into smaller batches of products.

Our dealer in Finland Verkkokauppa.com contacted Brother, who consults the client in a solution-orientated manner. After a telephone conversation, Brother’s presales team visited the customer to build a working label solution.

“You genuinely listened to what we needed, and you offered a solution accordingly, instead of just selling us some machine from your stock. The service was very friendly and professional.”

Sini Savela, Chief Operating Offcer, Gugguu

Brother helps Edox to find an efficient label solution

The wholesale company Edox needed an efficient and robust label solution for the warehouse, so Brother helped them find a solution with a TJ label printer.

"The collaboration with Brother gave us an opportunity to identify our needs very quickly and find a solution that could reduce the number of label printers that took up space at the warehouse."

Nicholas Rapenne, Director, Edox

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Giga-Katsastus Oy trusts Brother’s MPS service and no-stress extended warranties

Finnish company Giga-Katsastus Oy trusts Brother MPS service to give their staff more time to focus on serving their customers.

Giga-Katsastus Oy’s MPS service includes two HL-6450DW mono laser printers as well as a wireless MFC-L9570CDWT all-in-one high capacity colour laser printer.

The MPS service ensures that products are always delivered to the client in good time, based on the client’s needs, and directly to the inspection centre.

"We can focus on our work without having to worry about whether the equipment functions and needing to spend time on sourcing supplies. I would absolutely choose Brother’s products again."

Esa Lappalainen, Giga-Katsastus Oy

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Nettoline in Næstved got an efficient MPS solution for printing sales materials

Nettoline in Næstved chose Brother MPS solution with two different Brother printers so they don't have to worry about ordering consumables and there is always at least one functional printer in the house.

"Service is important to us. It gives us peace of mind to know that we can act quickly if something goes wrong. I really appreciate that. And I know that if I have any questions, I can always just call."

Karina Thorbech, owner of Nettoline in Næstved

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How the TJ Series is helping production run smoothly at Brother Industries ( U.K. ) Ltd.

Brother’s sister company Brother Industries (U.K.) Ltd were quick to adopt the high performing TJ Series label printer as soon as it was available. TJ is now helping to deliver the labels they rely on for streamlined operations and minimal downtime.

“Using the TJ Series on our factory floor has been a big leap forward for us, and we know we can trust the Brother name.”

Julian Cooper, Technical & Quality Manager, Brother Industries ( U.K. ) Ltd

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Labelling system for blood samples for University Hospital Bristol NHS Foundation Trust

““The new printers were extremely straightforward to set up and require zero intervention from our staff - they are so well integrated that they simply produce labels as dictated by the patient record system, giving our people one less thing to think about.”

Andy Hole, clinical systems specialist at University Hospitals Bristol NHS Foundation Trust.

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MPS solution and new printers for Skovby Synshal

The combination of an MPS agreement and a SWAPplus Service Pack has meant lower costs, greater efficiency and time savings for Skovby Synshal. The financial benefit of an MPS solution has proven to be significant as they have saved up to 70% on consumables.

“We have saved a great deal of money on consumables, so the printers have already paid for themselves. It’s simply fantastic – now everything is cheaper and easier,”

Jens Christian Pedersen, owner of Skovby Synshal.

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Emergency Medical Service Station in Vilnius

Emergency Medical Service station in Vilnius, Lithuania chose Brother mobile thermal print solution to reduce issues related to laser print maintenance and boost productivity.

The installation of mobile printers with thermal technology in the ambulances speeds up the process of precise patient data recording, allowing an efficient, accurate and streamlined workflow to be maintained.

"The PJ-763 printer helped us to streamline the workflow as it can be powered from a 12V car adapter via a cigarette socket and has Bluetooth connectivity. After providing assistance to a patient, the ambulance staff enter their data into the system, print it out and submit it to the hospital admission department.”

R. Teimurov - Senior IT specialist at the Public Emergency Medical Station, Vilnius.

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Efficient and compliant food labelling for fast-food chain

Brother’s labelling solution with central device updates made it possible for Sunset Boulevard to ensure accurate and streamlined labelling of ingredients at their restaurants across Denmark, Greenland and the Faroe Islands.

“Our partnership with Brother has gone well, with regular discussions throughout the project and a high level of service. We’ve come up with the perfect solution that meets our need for fast and precise labelling of ingredients and products.”

Kristina Hansen, Operations Development Consultant at Sunset Boulevard

Brother label printer helps Waiteer with takeaway orders

Wireless label printer solution helps restaurants and cafés to deliver Waiteer takeaway orders quickly and effectively.

“Brother’s QL-820NWB label printer is a practical solution because the Bluetooth connection means that it can easily be moved around as required. It offers reliable operation, is easy to work with and it prints quickly. It is the perfect solution for us.”

Søren Ib Sander, CEO of Waiteer

Norengros AS

Brother suggested an excellent solution for us, known as MPS – Managed Print Services. A solution that means we avoid spending time on administration as we no longer need to keep printer supplies in stock.

“Cooperation with Brother and the solution from Brother has given us a better printer fleet. They are adapted to our needs, we have the right mix of colour and mono printers, we have an inkjet printer, and we have the resources we need.”

Einar Tønnesen, IT Manager Norengros AS

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Resia Travel Group - customised workflow

Resia Travel Group (RTG) is a leading Nordic player in the sale of holidays and business travels. Resia Travel Group recently planned to update its fleet of printers, and worked with Brother to produce a test environment. The aim was to find a customised printer solution based on RTG’s fundamental requirements.

”The implementation of our new printer fleet went very smoothly. Brother handled the preconfiguration, distribution and installation.” - Niklas Jönrup, Resia Travel Group.

Subway - food labelling solutions

The Subway® store situated in Chineham, Basingstoke The Chineham store trialled the Brother TD-2120N label
printer for six weeks, replacing their existing machine. The speed and efficiency at which their staff can complete the day dotting tasks means they have more time to make and serve food to their customers, ultimately improving customer experience.

"As a franchisee, food safety is of paramount importance to my business. A poor rating from our compliance checks, or the Food Standards Agency, can have a devastating effect on my footfall and trade."

Vanessa Mattia, Subway® Chineham, Basingstoke Franchisee

MPS as solution for improved efficiency and customer service at Auto-Suni Oy

Auto-Suni is a car dealership that first opened in Lappeenranta, Finland, and that sells and services five different brands of car in four different locations. With Brother’s Managed Print Service (MPS), the printers are always in working order, ready to use. The printers convey real-time information to Brother’s system, making it possible to remedy situations before the user of the equipment is even aware of the problem.

”Here at Auto-Suni we have been using Brother’s MPS solution for 18 months and it has been very reliable. We haven’t needed to order ink once since the start, so we are very pleased with the printing solution from Brother.” Jaakko Kokkola, IT Manager, Auto-Suni Oy, Lappeenranta

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Dalmata Hospitality

Brother’s MFC-L8900CDW was introduced to the chain, a model which has print, scan, copy and fax functionality to cater for the diverse requirements of the hotel industry. The devices were installed with Brother’s Managed Print Service (MPS).

“The Brother device proposed perfectly met our needs, in particular in terms of value for money. The cost and size of the machine were key criteria influencing our choice as we wanted models that were adaptable depending on the capacity of our establishments”. Benoit Guinaudeau, Internal Auditor at Dalmata Hospitality.

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Kalevala Koru - Solution for jewelery marking

Kalevala Koru found a solution to their visually challenging pricing needs with the help of Brother PT-D600VP labelling machine. Deliberately thought price tags convey Kalevala Koru´s story and desired association for price.

"It is an intrinsic part of the Finnish mindset that one prefers to have a look at the products at leisure. Therefore, it is paramount that price tags are informative and clear. Explicit pricing also support sales personnel's work and helps improve customer experience, for instance when store is busy customers can have a glimpse at the prices before getting served by salespersons."
Tuula Junttila, store manager.

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Jollyroom - Innovative solutions

Jollyroom is the largest e-commerce company selling children and baby products in the Nordics. With business constantly expanding, a flexible and scalable solution was required where most of the workflow can be managed wirelessly. Brother presented a wireless solution based on the traditional paper handling that ends at the arrival of the goods and works together with a digital solution. Thanks to this solution, Jollyrooms warehouse staff can work anywhere.

”We can work in any area, we simply move the workplace to where the goods are” Kaspar Hannerz, Inbound manager Jollyroom

The city of Akaa enhances work with paperless office

Electronic sharing of information, such as scanning documents, is very important support function for the city of Akaa. It was important for them to find a smooth document management solution between their different offices. A customised scanning solution with a fixed monthly fee dramatically increased the flow of information between their multiple locations. 

"Brother´s devices are very easy to use, especially when customised to our own needs."
IT Manager Asko Mäkinen, the City of Akaa, Finland.

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Elbkinder Centres

Brother's MPS solution combined with professional inkjet printers optimised the working day of the day care centres in Germany.

"The controls are simple, self-explanatory and fun to use," says Kevin Einig, administrative representative for the Schwebengrund day care center.

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Optimised labelling solutions for opticians

The labelling of glasses is a necessity for easy identification and to note price information, as well as information about product codes, in order to have all the data and information to hand at any time.

To address these needs, Brother’s QL label printers were the solution of choice by Martínez-Lorca optical center in Madrid.

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Fountains & Features

Fountains and Features,  a bespoke design, installation and maintenance business specialising in the creation of stunning water features set in public realm spaces, were looking for a flexible, on-demand solution to labelling - and found it.

"The E550W is a complete game changer for our business. Using the app on my smartphone I can print the warning label I need straight from a template. It means an end to lugging roll of cumbersome pre-printed tape to site - instead there's one device that litereally does it all "on demand". The P-touch E550W represents both sheer convenience and compliance for our buisness. It's labelling made as practical as we could wish for on our projects," says Andrew Turner, Site Engineer, Fountains and Features.

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DER

A German travel agency group has streamlined document printing across 500 sites with the mono laser printer Brother HL-L6400DW.

"This new approach to printing enables us not only to best support our employees in their daily work, but also to shape all print activity across the organisation into something altogether more cost-effective and transparant," Sasha Karbginski, Head of IT at DER concludes.

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Kovsted & Skovgaard

The accountancy firm Kovsted & Skovgård located in Aarhus DK has assigned Brother a central role in the company's digital transformation.

"Brother scanners are easy to use, and they are actually faster than we expected. Once people get used to the routine of scanning documents, completed forms and letters instead of storing them in binders as in the old days, there is, evidentially, time to save."
René Ferrer Ruiz, Partner of Kovsted & Skovgård.

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Accounting company Tilitoimisto A.Karppinen

Accounting company Tilitoimisto Karppinen Oy simplified their print management

Accounting companies still need to print a lot and therefore simplified print management can save up time and resources. It is paramount for the smooth work flow that there are always cartridges available when needed so that important documents can be printed whenever needed. Brother Purchase & Click gave us piece of mind and good print management.

Tapani Mäkinen, IT manager, certified accountant
Tilitoimisto A.Karppinen Oy, Oulu, Finland

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Europcar

Brother printers are working non-stop at Denmark's largest car rental agency.

"Reliability, reliability, reliability. That is a key word to us"
Anders Thaarup, IT Coordinator at Europcar's Danish office.

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Lithuania’s police

Lithuania’s police uses Brother PocketJets for printing out fines and reports while being on the road.

“Our work has become more efficient. We can now print important papers quickly, and we
can print in all conditions including extreme weather."
Algirdas Stončaitis, Deputy Police Commissioner General at the Lithuanian police at Vilnius

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Helsby High School

The main driver for this project was to reduce our spiralling printer costs. By standardising to Brother printers, we’ve been able to halve the printers on site, considerably reducing our total cost of ownership with few printers to run, and fewer consumables"

Steve Ford, Strategic ICT Manager, Helsby High School

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Hillary's Blinds

85% of our group turnover is generated through the mobile solution and it has revolutionised how we do business"

Julian Bond, Head of ICT Hillary’s Blinds Ltd. 

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