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Connecting to a Computer (6) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot install the printer driver because the installation stops after I connect the printer to my computer. I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared andthe P-touch was connected, but the installation does not continue. I'm unable to print suddenly even though I could print a little while ago. Printing is not possible. (USB connection) The driver downloaded from the website cannot be installed.
Error Messages/LED Indications (10) "A compatible printer cannot be found" appears when I try to run the P-touch Library. When I try to use the database function, an application error occurs. "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? Error messages do not appear when using the USB connection of my printer. I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions]the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do? The message "The cassette is incorrect." is displayed. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Why does my machine display "Line Limit!" when I press the Enter key? More
Operating System (2) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) P-touch Editor crashes when I open it on my Mac.
Machine (12) How do I erase all my saved label files. How do I reset the machine to the default settings? How do I stop printing immediately? How do I stop printing immediately? I cannot read the display clearly (the screen is too light or dark). My label is not cut automatically when printing. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The tape got jammed in the printer or the tape got stuck inside the printer. When I press the print key, the power turns off. Where can I find my Brother printer's serial number? Why doesn't my machine turn on when the Power key is pressed? More
P-touch Editor (Mac) (8) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh). Printing is not possible. (P-touch Editor 5.0 for Mac) P-touch Editor crashes when I open it on my Mac. The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (for Mac)
P-touch Editor (Windows) (16) When I try to use the database function, an application error occurs. Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1"(25 mm). I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) P-touch Editor sometimes crashes. (For Office 2013 or 2016 users) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? More
Printing (27) Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1"(25 mm). How do I eliminate the margin from the start or end of my label when printing? I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I want my printer to use less tape for each label. (P-touch Editor 5.x) I want to print without excess tape before the label. I'm unable to print suddenly even though I could print a little while ago. My label is not cut automatically when printing. My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (USB connection) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) Stripes appear on my label. The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used. The message "The tape cassette installed in the machine does not match the type selected in the application." isdisplayed. (P-touch Editor for Windows) The printed label contains blank horizontal lines. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The tape got jammed in the printer or the tape got stuck inside the printer. The text cannot be printed as specified. The top and base layers of the laminated tape are misaligned. When I press the print key, the power turns off. When I try to print a label, it comes out blank. (for Mac) Why does my machine display "Line Limit!" when I press the Enter key? Why doesn't my machine turn on when the Power key is pressed? More
Software (3) "A compatible printer cannot be found" appears when I try to run the P-touch Library. I cannot install the printer driver because the installation stops after I connect the printer to my computer. The driver downloaded from the website cannot be installed.
Uninstallation (3) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared andthe P-touch was connected, but the installation does not continue.
