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Advanced Functions (for Administrators) (23) Change machine settings from your computer. Change the Setting Lock Password Configure Active Directory® Authentication using Web Based Management Configure LDAP Authentication using Web Based Management Configure Public Mode for Secure Function Lock 3.0 Configure Secure Function Lock 3.0 Using Web Based Management Control Printer Driver settings (only available for Windows) Customise the Home Screen for ease of use. Dial Restriction for Fax sending. How to use Driver Deployment Wizard (only available for Windows) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network Register the IC card for user authentication in Secure Function Lock Reset Your Brother Machine Restrict changing machine settings for users. Restrict computers that can access the Brother machine. Restrict Specific Machine Settings Restrict the functions available on your Brother machine and the number of prints. Scan Using Secure Function Lock 3.0 Set the Setting Lock Password Turn Setting Lock On Use Universal Print (Windows) What machine's functions and how can Administrators restrict access for users? <Restricted functions and its instructionsfor Administrators> More
Cloud (5) How do I print since Google Cloud Print is discontinued? I cannot print from Google Cloud Print™. Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect?
Copy (16) Adjust the copy density and contrast Blank page or some colors are missing. Can I print in monochrome if one of the colour toners run out? Coloured letters and thin letters in the original document are light or faint in the copy Colours are light or faint on the whole page Copy an ID Card Copy on Both Sides of the Paper (2-sided Copy) Curled or wavy Enlarge or Reduce Copied Images Ghost The colour of your printouts is not what you expected Toner scatter or toner stain Uneven density appears periodically across the page. Vertical coloured streaks or bands appear on the page White spots White streaks or bands down the page More
Error Messages (44) "Offline" appears on the Status Monitor. 2-sided Disabled Belt End Soon Calibrate or Calibration Failed or Calibration. Cartridge Error Condensation Cooling Down Document Jam Drum ! Drum End Soon Drum Stop I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after Ireplace the drum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Out of Memory / Print Data Full Paper is Jammed in the Back of the Machine Paper is Jammed in the MP tray Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray Print Unable ## Registration or Registration failed. Replace Drum Replace Fuser Replace Laser Replace PF Kit xx Replace the Belt Unit Replace the Toner Cartridge Replace the Waste Toner Box Scan Unable ## Size Error DX or Size Error 2-sided Size Mismatch The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Toner Error Toner Low Tray 2 Error / Tray 3 Error / Tray 4 Error When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". WT Box End Soon More
Fax (32) Blank page or some colors are missing. Can I print in monochrome if one of the colour toners run out? Change Memory Receive Options Colours are light or faint on the whole page Confirm that a FAX I sent was received correctly. Curled or wavy Forward Incoming Faxes to Another Machine Ghost I am experiencing issues sending a fax. I am having an issue receiving faxes. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Print a report that will show a listing of faxes I sent and received. Print the received faxes that are stored in memory. (Fax Storage) Receive faxes on the computer for Windows (PC-FAX Receive) Select Receive mode. Send a Fax Using PC-FAX (Windows®) Set up my Brother machine to forward the received faxes to another location. Store Incoming Faxes in the Machine's Memory The colour of your printouts is not what you expected The faxes I send are always received with a vertical black line. The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax. Toner scatter or toner stain Turn Off Memory Receive Uneven density appears periodically across the page. Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows® only) Vertical coloured streaks or bands appear on the page What is Distinctive Ring and how do I program it? When receiving a single page fax, why does the fax print on two pages or eject a blank sheet afterwards? White spots White streaks or bands down the page More
Linux (38) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (28) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is AirPrint? What is Brother iPrint&Scan? When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (17) (Video) Load A4 / Letter paper Curled or wavy Document is Jammed in the Top of the ADF Unit Document is Jammed under the Document Cover Document Jam Envelope creases Load and Print Envelopes Using the MP Tray Load and Print Labels Using the MP Tray Load Paper in the Multi‑purpose Tray (MP Tray) Load Paper in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the MP tray Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray Remove Small Scraps of Paper Jammed in the ADF Wrinkled printout More
Print (74) "Unsupported data for direct print: 3020" message is printed after the document. Add your Brother machine with AirPrint (macOS) Adjust colour settings by using the custom setting in the printer driver Blank page or some colors are missing. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print in monochrome if one of the colour toners run out? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cancel a Print Job Cannot print after a Windows 10 update (June 2020) Carry out calibration to improve the colour density Change the printer driver settings (Windows / macOS) Colour offset Coloured spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals Colours are light or faint on the whole page Configure the Store Print Log to Network Settings using Web Based Management Curled or wavy Delete print jobs from the print queue. Envelope creases Ghost Horizontal coloured lines appear on the page I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print from my computer via network. (For Windows) I cannot print from my computer via USB. I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I just setup my Brother machine and my printed pages are light or faded on one side. I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Missing thin lines in images My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print Documents Securely Using SSL/TLS Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Reduce Printing Noise Reduce Toner Consumption Secure Print (Macintosh) Secure Print (Windows) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The colour of your printouts is not what you expected The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner scatter or toner stain Toner smears easily Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Uneven density appears periodically across the page. Use Universal Print (Windows) Vertical coloured streaks or bands appear on the page What is Storage PC Print Data using Active Directory®? (Windows) When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White spots White streaks or bands down the page Wrinkled printout More
Scan (66) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier) How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server2022. I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our providerrequires authentication for the SMTP server, I am not able to use this function anymore. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Macintosh) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®) Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document using Brother iPrint&Scan. (Windows, macOS) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to an Editable Text File (OCR) Scan to an Editable Text File (OCR) Using ControlCenter2 (Macintosh) Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows) Scan to Email Attachment Scan to Email Attachment Using ControlCenter2 (Macintosh) Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®) Scan to Email Attachment using ControlCenter4 Home Mode (Windows) Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications Scan Using Secure Function Lock 3.0 Scanned documents are black when I view them in Brother Image Viewer (Android™) Send Scanned Data to a Network Folder on a CIFS Server Send Scanned Data to an Email Server Set up a Scan to FTP Profile Set up a Scan to Network Profile Set up a Scan to SharePoint® Profile The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Upload Scanned Data to a SharePoint® Server Upload Scanned Data to an FTP Server When I scan a document using ControlCenter, the scanned file size is too big. When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (6) Adjust the Machine's Volume Connect a telephone on the same line as the Brother machine in Fax/Tel Mode. Use voice mail on the same line as my Brother machine. Verify if the Brother machine has a dial tone. What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone?
