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Advanced Functions (for Administrators) (1) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
Copy (15) All one colour Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals Coloured streaks or bands down the page Completely blank or some colours are missing. Offset image Poor fixing The paper comes out of the machine curled or wavy. The printed page is wrinkled when it come out of the machine. Toner scatter or toner stain Uneven density appears periodically across the page. White lines, bands or ribbing across the page White spots or hollow print White streaks or bands down the page More
Error Messages (40) "Offline" appears on the Status Monitor. Calibrate or Calibration Failed. Cartridge Error Condensation Cover is Open appears on the LCD. Document Jam Duplex Disabled I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one. Jam Duplex Jam Inside Jam MP Tray Jam Rear Jam Tray 1 / Jam Tray 2 No Drum Unit No Toner Out of Memory Registration or Registration Failed. Replace Belt Replace Drum Replace Parts Replace Toner Replace WT Box Scan Unable xx Size Error DX Size mismatch The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Tray 2 Error When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wrong Paper Size More
Fax (35) All one colour Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals Coloured streaks or bands down the page Completely blank or some colours are missing. Do I need a telephone line to send and receive faxes with my Brother machine? How do I print the received faxes that are stored in memory? (Fax Storage) How do I use my Outlook contacts with my Brother PC-Fax software? I am unable to change my Brother machine's Receive Mode. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Make my received faxes lighter or darker. Offset image Poor fixing Send a fax without scanning the documents into memory. Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) Send the same fax to more than one number at a time. (Broadcasting) Set up a Group for Broadcasting faxes. Store numbers on my Brother machine for easy dialling from the control panel. Store numbers on my Brother machine for easy dialling from the control panel. (For users who installed the Internet fax featureonto their Brother machines.) Store numbers on my Brother machine for easy dialling from the PC. Store received faxes into my Brother machine's memory (Fax Storage) The faxes I send are always received with a vertical black line. The paper comes out of the machine curled or wavy. The printed page is wrinkled when it come out of the machine. Toner scatter or toner stain Uneven density appears periodically across the page. What is Distinctive Ring and how do I program it? What is the maximum number of recipients when broadcasting a fax? White lines, bands or ribbing across the page White spots or hollow print White streaks or bands down the page Why doesn't the machine answer when receiving a call? More
Linux (37) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (26) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Can I use AirPrint with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app.(Android™) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Paper Feed / Paper Jam (11) Document Jam Envelope creases Jam Duplex Jam Inside Jam MP Tray Jam Rear Jam Tray 1 / Jam Tray 2 Load paper in the paper tray Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The paper comes out of the machine curled or wavy. The printed page is wrinkled when it come out of the machine. More
Print (55) All one colour Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Carry out calibration to improve the colour density Change the printer driver settings (Windows / macOS) Colour misregistration Coloured lines across the page Coloured spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals Coloured streaks or bands down the page Completely blank or some colours are missing. Delete print jobs from the print queue. Envelope creases How can I create or view an XML Paper Specification document? How can I print from a Linux system? I cannot print from my computer via USB. I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4 I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I just setup my Brother machine and my printed pages are light or faded on one side. I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Offset image Poor fixing Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper manually (For Macintosh) Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The paper comes out of the machine curled or wavy. The printed page is wrinkled when it come out of the machine. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Thin lines do not print. Toner scatter or toner stain Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Uneven density appears periodically across the page. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? White lines, bands or ribbing across the page White spots or hollow print White streaks or bands down the page More
Scan (62) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our providerrequires authentication for the SMTP server, I am not able to use this function anymore. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Macintosh. What is the PreScan option used for? Locate files scanned with ControlCenter2 (For Macintosh) On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Scan a document and send it as a fax from the computer using ControlCenter4 and Brother PC-FAX software (For Windows) Scan a document and send it as a fax from the computer using the ControlCenter2 (For Macintosh) Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (videoinstructions available) Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document into PaperPort™ using the TWAIN driver Scan a document using "Scanner and Camera Wizard" in Windows XP Scan a document using Brother iPrint&Scan. (macOS only) Scan an image and insert it in a Windows XP application Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scanoptions. When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Telephone (7) Store numbers on my Brother machine for easy dialling from the control panel. Store numbers on my Brother machine for easy dialling from the control panel. (For users who installed the Internet fax featureonto their Brother machines.) Store numbers on my Brother machine for easy dialling from the PC. Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call? Why doesn't my Brother machine have a dial tone?
