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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Copy (8) How can I print, fax, copy and scan using A3/Ledger size paper? How do I make copies using my Brother machine? One or more of my colours are not printing (blank). What can I do? Print using only the black ink cartridge when the colour cartridges have run out When I make a copy the image or text is cut off. What can I do? When I make copies, my Brother machine uses paper from the wrong tray. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print, the pages are smudged with ink.
Error Messages (12) How do I clear the message "Cannot Detect" from the display? How do I clear the message "Unable to..." or "... Unable" ? I still receive the error message "Paper Jam" after I removed the jammed paper. Replace Ink The LCD displays an error code (number). What does it mean? The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine. When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? Wrong Paper Size More
Fax (21) Can I transfer faxes to the PC when my machine has a mechanical problem? Can my Brother machine print a report to verify a fax I sent was received? Delete numbers stored in my Brother machine's Caller ID History. Forward a fax to another fax machine when my machine has a mechanical problem. How can I print, fax, copy and scan using A3/Ledger size paper? How do I send a fax to multiple fax numbers? (Broadcasting) How do I store numbers on my Brother machine for easy dialling? (One Touch, Speed Dial) How many times will my Brother machine automatically redial a number? I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes. I cannot receive a colour fax. One or more of my colours are not printing (blank). What can I do? Preview the faxes I receive before I print them. Print the received faxes that are stored in memory. Print using only the black ink cartridge when the colour cartridges have run out Send a fax Stop my Brother machine from automatically redialling a number. The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send afax. When I print, the pages are smudged with ink. When I receive faxes with Auto Reduction ON, the left side of the document is cut off. When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? Why are the faxes I send always received with a black vertical line down the page? More
Paper Feed / Paper Jam (9) Clear the paper jam. Glossy Paper does not feed correctly. What can I do? How do I know which side up my photo paper should be in the tray? How do I load envelopes into my machine? How do I load paper in paper tray#2? I still receive the error message "Paper Jam" after I removed the jammed paper. Load paper in the paper tray Paper jams or smudges occur when feeding A3 paper When I make copies, my Brother machine uses paper from the wrong tray.
Print (20) Black Ink is still wet after printing on Glossy Paper (For PC Printing). Black Ink is still wet after printing on plain paper (For PC Printing). How can I print, fax, copy and scan using A3/Ledger size paper? I am using the memory card function but the thumbnail images do not appear on the printout I cannot access the memory card in the media slot. I cannot remove red-eye. Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. One or more of my colours are not printing (blank). What can I do? Paper jams or smudges occur when feeding A3 paper Print on both sides of the page. (Manual 2-sided/Duplex Printing) Print using only the black ink cartridge when the colour cartridges have run out When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print photos, the colour quality is not good. When I print, the pages are smudged with ink. When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Scan (6) How can I print, fax, copy and scan using A3/Ledger size paper? I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3. When I try to scan the A3 / Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not an “A3 /Ledger” option in the paper size list. While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do?
Telephone (3) Delete numbers stored in my Brother machine's Caller ID History. How do I store numbers on my Brother machine for easy dialling? (One Touch, Speed Dial) How does my telephone company's Caller ID feature work with my Brother machine?