Brother
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  1. Home Brother
  2. Business solutions
  3. Request Help
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Receive help directly from the control panel in 3 steps

Have better control over your printers performance by requesting technical help directly from the printer’s home screen.

Request Help is a Brother service that enables your IT administrator or printer service provider to easily troubleshoot errors that may occur. You simply press the ‘Request Help’ icon on the control panel and a full diagnostic report is created and automatically emailed to your IT administrator.

How can Request Help benefit you?

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Save time

Quickly and efficiently diagnose your technical issues.

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Maintenance report

Your IT administrator will have all the information they require at the start of your troubleshooting process.

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Centralised support

Simplify your IT support by having everything under one roof.

60-day free trial of Custom Solutions

Click here for your free trial

Request Help in 3 simple steps

Brother multifunction printer touchscreen with list of services

1. Select "Request Help"

Brother multifunction printer touchscreen enter contact email address

2. Enter your details

Touchscreen on Brother multifunction printer with complete message

3. Request sent to your service provider

Frequently asked questions

Request Help provides a time and cost-effective way for system administrators or service partners to provide you with practical information and advice for your Brother device. Requests for technical assistance can be made directly from network connected Brother machine’s menu. Such requirements are then emailed to your system administrator or preferred service partner.

If you are unsure of the qualifying criteria or compatibility, we recommend that you contact your Channel partner or Brother office to get started.

Where Brother is your existing or preferred print option and a fully managed print service program doesn’t meet your exact requirements. Brother's Request Help solution connects your business with your preferred technical service provider.

Request Help will only work with compatible devices activated with this feature. A licence key is required  to activate Brother Services which is available for the following devices:

A3 inkjet printers:
MFC-J5945DW, MFC-J5955DW, MFC-J6945DW, MFC-J6947DW, MFC-J6955DW, MFC-J6957DW.

Colour laser printers and MFPs:
DCP-L8410CDW, HL-L9430CDN, HL-L9470CDN, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-L9570CDWT, MFC-L9630CDN, MFC-L9670CDN.

Mono laserprinters:
DCP-L5500DN, DCP-L6600DW, MFC-L5700DN, MFC-L6800DW, MFC-L6800DWT, MFC-L6900DW, MFC-L6900DWT, MFC-L6900DW, MFC-L6900DWT, HL-L6410DN, DCP-L5510DW, MFC-L5710DN, MFC-L5710DW, MFC-L6710DW, MFC-L6910DN

LED printers:

HL-L8230CDW, HL-L8240CDW, MFC-L8340CDW, MFC-L8390CDW.

No additional hardware needed. Once dealer information is pre-programmed into a device the diagnostics process is set. 

Yes. Email requests sent to your system administrator or service partner are sent securely using SSL or TLS.

The "Request Help” icon is added to the Services menu on the machine’s home screen. Each request for technical assistance includes machine errors and additional diagnostic information, providing the necessary level of detail to assist in efficiently troubleshooting the device.
Our free to download Brother Software License Management Tool is the best way to activate the features of any purchased services or solutions. To activate the Request Help service, send a valid licence file to the target machine. You'll find more information here. 

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