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Frequently Asked Questions

Customers from all over Europe recycle their empty cartridges with Brother. We have two recycling facilities in Europe; one in North Wales and one in Slovakia. We use a centralised system, based in The Netherlands, and a pan-European postal network. This means that all of the toner cartridges arrive to us in one shipment, rather than in individual parcels, greatly reducing transport emissions.
Royal Mail and Spring Global Mail / PostNL have an agreement to ship toner cartridges using the IBRS (International Business Reply Service). They must accept your empty toner cartridge, even though it has an overseas address.
You may notice that on our leaflet contained within the toner box, we provide you with a customs declaration. This is only relevant for Switzerland and Norway and so you do not need this label if you wish to recycle your toner cartridge from the UK.
You can use the same free returns label as for toner cartridges, please download from this website. Just attach the label to the boxed supply (use the box and packaging which your new drum came in) and take it to the post office.

Product and Compliance

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Watch the recycling journey of a toner cartridge
Kids waving hands

Values and Philosophy

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See how we’re optimising package design to reduce our environmental impact

Cool Earth

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Find out how our low energy standby technology was developed