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Apps for Mobile Devices (3) I cannot find the Brother machine on my wireless network connection. (iPrint&Label) I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) Poor print quality when printing on narrow labels. (iPrint&Label)
Connecting to a Computer (12) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot connect my printer and print via Bluetooth on macOS 12. I cannot connect my printer to a Windows 11 computer via USB. I cannot connect my printer to the wireless network with WPS when using WPA3. I cannot install the printer driver because the installation stops after I connect the printer to my computer. Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) The paper settings specified from the server computer are not reflected on the client computer. When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is notsecure. When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle ofprinting. When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears:"Device driver software was not successfully installed". Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN. More
Connecting to a Mobile Device (3) How do I connect the printer to my mobile device via Bluetooth®? I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™12 or later). Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
Error Messages/LED Indications (13) "No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the CropPrint function. "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? Error messages do not appear when using the USB connection of my printer. I get an error message while trying to print: "Communication Error Cannot Communicate with theDevice". (iPrint&Label) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." The message "Cassette not installed" is displayed on the print monitor screen. What should I do? What do the indicator lights mean? When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is notsecure. When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels. When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears:"Device driver software was not successfully installed". When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros maycontain viruses. What should I do? Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN. More
Operating System (22) Adding a custom media size for continuous tape / roll (Linux) Can I set a different media width when using an OpenOffice template? (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot connect my printer to a Windows 11 computer via USB. I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™12 or later). I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Jobcompleted, filter error or no driver" is displayed. (Linux) I cannot print LibreOffice documents in landscape orientation. (Linux) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux) Information before downloading for Raspbian/Raspbian Lite (Linux) Is it possible to connect more than one machine to my PC? (Linux) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac. Supported File Formats and how to print on Raspbian (Linux®) Supported File Formats and how to print on Raspbian lite (Linux) The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux) The print area is reduced when I print using the print preview button in OpenOffice. (Linux) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB. Uninstalling the printer drivers (Linux) Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"? More
Machine (9) Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printerdoes not turn on automatically. How can I reset the printer? How do I reset network settings? Labels are jammed in the machine or are not ejected correctly after printing. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The power button does not light up. The power turns off automatically. When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows) Where can I find my Brother printer's serial number?
Network (2) I cannot connect my printer to a Windows 11 computer via USB. I cannot connect my printer to the wireless network with WPS when using WPA3.
P-touch Editor (Mac) (8) Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac) I cannot select my printer in P-touch Editor. (For macOS 10.13 or later) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (18) How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does notappear as normal. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Why is the leading zero (0) missing after importing the database into P-touch Editor? More
Printing (33) "No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the CropPrint function. Diagonal lines are distorted. How to print a label using AirPrint (For Mac) I cannot connect my printer and print via Bluetooth on macOS 12. I cannot print and my printer is identified as an unknown device. I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. Labels are jammed in the machine or are not ejected correctly after printing. My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My machine has suddenly stopped printing. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) My printer will not print from the P-touch Address Book software. Poor print quality when printing on narrow labels. (iPrint&Label) Printed barcodes cannot be read. Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) Small characters or thin lines are printed faintly. Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The barcode on a printed PDF file cannot be read. The label does not feed correctly or the print is skewed to the left or right. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The printing has poor quality, white lines, or streaks. The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle ofprinting. When I print a long label or many labels continuously, printing suddenly stops. When I print many continuous labels, part of the label data is printed twice. When I try to print a label, it comes out blank. (For macOS 10.15 or earlier) When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears:"Device driver software was not successfully installed". When printing from an application, the application's "Collate" setting does not work correctly. When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows) When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selectionscreen. More
Software (11) Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printerdoes not turn on automatically. I cannot install the printer driver because the installation stops after I connect the printer to my computer. I cannot print and my printer is identified as an unknown device. I selected the "Return Address Label", but nothing is displayed on the label. Information for Linux users The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed.) The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB. When printing from an application, the application's "Collate" setting does not work correctly. When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selectionscreen. Wi-Fi lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN. More
Uninstallation (4) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver How to uninstall P-touch Editor (P-touch Editor 5.x for Windows) How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
