Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Business Solutions Choose from a selection of services, solutions and devices to support your business needs Find out more
Connecting to a Computer (3) How do I connect the printer and my computer via Bluetooth? (Windows 10S) I cannot connect my printer to a Windows 11 computer via USB. Printing is not possible. (USB connection)
Connecting to a Mobile Device (1) I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™12 or later).
Error Messages/LED Indications (2) What do the indicator lights mean? When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do?
Operating System (15) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) I cannot connect my printer to a Windows 11 computer via USB. I cannot connect to the printer via Bluetooth® / Wireless Direct using the Brother Print Service Plugin (Android™12 or later). I cannot print LibreOffice documents in landscape orientation. (Linux) I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux) I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux) I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux) Information before downloading for Raspbian/Raspbian Lite (Linux) Installing the CUPS wrapper/LPR printer driver (Linux®) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Supported File Formats and how to print on Raspbian (Linux®) Supported File Formats and how to print on Raspbian lite (Linux) The print area is reduced when I print using the print preview button in OpenOffice. (Linux) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB. Uninstalling the printer driver (Linux®) More
Machine (4) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The paper is jammed in the printer. The printer does not turn on, so I cannot print. Where can I find my Brother printer's serial number?
P-touch Editor (Mac) (2) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) Where can I download the latest P-touch Editor for Mac?
P-touch Editor (Windows) (9) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do?
Printing (12) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see onthe P-touch Editor screen. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) Pages don't print. Printing is not possible. (USB connection) The paper is jammed in the printer. The print quality is poor, and the image is too light or dark. The printer does not turn on, so I cannot print. The side margins are incorrect. The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When printing from an application, the application's "Collate" setting does not work correctly. More
Software (5) The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users) The side margins are incorrect. There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows) Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB. When printing from an application, the application's "Collate" setting does not work correctly.
Uninstallation (3) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
