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Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Cloud (4) Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. The LCD displays an error code when I use the Web icon (Brother Web Connect). What is Brother Web Connect?
Copy (20) All black Black lines down the page Black toner marks across the page Clear vertical lines or streaks that appear in the copies I made Curled or wavy Faint Ghost Grey background Hollow print How do I adjust my Brother machine's tray use for copying, faxing, and printing? Improve my Brother machine's copy quality Lines across the page Make my copied images lighter or darker. Page skewed Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 3.7 in. (94 mm) intervals Wrinkles or creases More
Error Messages (55) "Offline" appears on the Status Monitor. A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Cartridge Error Cover is Open Document Jam Drum End Soon Drum Error (Drum!) Drum Stop Duplex Disabled Fuser Error or Self-Diagnostic I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to"Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by themachine I didn't expected. I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or"Replace Toner" is displayed on the machine or the LED is on or flashing. I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Life End" or the Toner LED is still on or flashing. I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "DrumStop" after I replace the drum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Jam Duplex Jam Inside Jam MP Tray Jam Rear Jam Tray 1 / Jam Tray 2 Journal Full Manual Feed No Paper No Toner Out of Memory Print Unable or Print Unable XX Replace Drum Replace Fuser Replace Laser Replace PF Kit xx Replace Toner Scan Unable xx Size Error Size Error DX Size mismatch The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The LCD displays an error code when I use the Web icon (Brother Web Connect). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unusable Device What does "COMM.ERROR" on the LCD display mean? When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I send a fax from the machine, an error "not register." or "not registered." is displayed. When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". When I try to send a fax the message "FAX # Restricted" appears on the display. Why does my machine display "Awaiting Redial"? Why does the message "No Response/Busy" appear on my Transmission Verification Report? Wrong Paper Size More
Fax (53) All black Black lines down the page Black toner marks across the page Cancel a fax job waiting in my Brother machine's memory. Change or delete an existing One Touch or Speed Dial number. Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem Configure a cover page for PC-FAX. Confirm that a FAX I sent was received correctly Curled or wavy Do I need a telephone line to send and receive faxes with my Brother machine? Faint Forward a fax to another fax machine when my machine has a mechanical problem Ghost Grey background Hollow print How do I adjust my Brother machine's tray use for copying, faxing, and printing? How do I know which receive mode to select? How do I make my faxed documents lighter or darker? (Fax Contrast) How do I reduce the size of a received fax to fit the size of the paper in the Brother machine How do I use my Outlook contacts with my Brother PC-Fax software? I am experiencing problems sending a fax. I am having a problem receiving faxes. I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP). I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a networkshare and when I try to access the address book I cannot open it. Lines across the page Page skewed Remotely access my Brother machine to forward my faxes to another machine. Send a PC-FAX Send the same fax to more than one number at a time. (Broadcasting) Set up a Group for Broadcasting faxes. Set up my Brother machine's electronic cover page Setup and use Brother PC-FAX receiving Store numbers on my Brother machine for easy dialling from the computer. (For Windows) Store numbers on my Brother machine for easy dialling from the control panel. The faxes I send are always received with a vertical black line. Toner specks Transfer faxes to the PC when my machine has a mechanical problem What is Distinctive Ring and how do I program it? When I send a fax from the machine, an error "not register." or "not registered." is displayed. When I try to send a fax the message "FAX # Restricted" appears on the display. When receiving a single page fax, it is divided and printed on two pages or I getan extra blank page White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 3.7 in. (94 mm) intervals Why doesn't the machine answer when receiving a call? Why doesn't the image print on my Transmission Verification Report? View and print received fax data from ControlCenter4 (For Windows) View and print received fax data from ControlCenter4 (For Windows) Wrinkles or creases More
Linux (44) All print jobs are aborted and nothing is printed. (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper) (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) More
Mobile (29) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan. I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing. Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Others (4) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine. Reduce printing noise The keys on the control panel do not respond or triple beep when I press them. The print speed is slow.
Paper Feed / Paper Jam (14) Curled or wavy Document Jam Envelope creases Jam Duplex Jam Inside Jam MP Tray Jam Rear Jam Tray 1 / Jam Tray 2 My Brother machine misfeeds paper. Page skewed Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The paper is curled When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends. Wrinkles or creases More
Print (81) Add your Brother machine with AirPrint (macOS) All black Black lines down the page Black toner marks across the page Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from DOS applications? Can I print from or scan to Android™ Smartphone? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled or wavy Delete print jobs from the print queue. Envelope creases Faint Ghost Grey background Hollow print How do I adjust my Brother machine's tray use for copying, faxing, and printing? I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print from my computer via network. (For Windows) I cannot print from my computer via USB. I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option Iselected in Adobe® Acrobat® / Adobe® Reader®. I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (ForWindows XP) I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing. I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "PrinterSetup Utility", "Print & Fax" or "Print & Scan", but I cannot print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from aWindows® PC. Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Page skewed Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users). Print on labels and envelopes from the MP tray. Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Reduce printing noise Smudges on printed pages (Poor fixing) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printerdriver. (For Windows Only) The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The paper is curled The print speed is slow. The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Turn the Toner Save mode on or off Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Universal Printer Driver for BR-Script. (PostScript language emulation) Use the Universal Printer Driver for PCL When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on theprinted page. (For Windows BR-Script Printer Drivers users) When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 3.7 in. (94 mm) intervals Wrinkles or creases More
Scan (78) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Configure and use the Scan to E-mail Server feature. Configure and use the Scan to FTP feature Configure and use the Scan to Network feature (For Windows). Duplex (two-sided) scan Easy Scan to E-mail How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our providerrequires authentication for the SMTP server, I am not able to use this function anymore. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Mac) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Macintosh. What is the PreScan option used for? On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Printing / Scanning with a mobile device Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine Scan a document and e-mail it as an attachment. (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh) Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine Scan a document and send it as a fax from the computer using the ControlCenter2 (For Macintosh) Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document into PaperPort™ using the TWAIN driver Scan a document using "Scanner and Camera Wizard" in Windows XP Scan a document using Brother iPrint&Scan. (macOS only) Scan an image and insert it in a Windows XP application Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X10.5) Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) What format are the attachments when a document is scanned to E-mail, and is a special viewer needed? (For Windows) When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scanoptions. When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Why is legal scanning not an option on my Windows XP computer when using the WIA driver? More
Telephone (9) Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Can I use voice mail on the same line as my Brother machine? I can receive a fax, but cannot receive a call. Store numbers on my Brother machine for easy dialling from the computer. (For Windows) Store numbers on my Brother machine for easy dialling from the control panel. Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call? Why doesn't my Brother machine have a dial tone?
