Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Advanced Functions (for Administrators) (6) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) My Brother machine turns off automatically or earlier than before. Protect your Brother machine against unauthorised access over the network The machine does not automatically enter Power Off mode. Use Universal Print (Mac) Use Universal Print (Windows)
Copy (6) Colour offset Ghosting images The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page Vertical coloured streaks or bands appear on the page
Error Messages (38) (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine (Video) Paper is Jammed in the Manual Feed Slot Cannot Detect Cannot Print ## Cannot Scan ## Cartridge Error Condensation Cooling Down Document Jam Drum ! I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configuresettings on Brother machines. I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after Ireplace the drum unit with a new one. Manual Feed Media Type Mismatch or Media Mismatch No Paper / No Paper Tray1 / Tray2 / MP Tray No Toner Out of Memory Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Replace the Drum Unit Replace the Toner Cartridge Replace the Waste Toner Box Storage Full The message "Retry Updating by USB", "Retry by USB" or "Try updating by Firmware Update tool."appears on the machine's LCD when the machine is turned on. The printer status is Offline or Paused. Toner Error Toner Low Unusable Device When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. Wrong Toner Cartridge More
Fax (10) Colour offset Export an address book and import it to another machine Ghosting images I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Set Telephone Line Compatibility for Interference and VoIP Systems The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page Vertical coloured streaks or bands appear on the page More
Linux (35) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Change the brscan5 scan settings using XSane (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (4) How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot set up my machine using Brother Mobile Connect app. (Android™) Install the Brother Mobile Connect application (for mobile device) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ).
Paper Feed / Paper Jam (20) (Video) Document is Jammed in the Top of the ADF Unit (Video) Document is Jammed under the Document Cover (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine (Video) Paper is Jammed in the Manual Feed Slot (Video) Remove Small Scraps of Paper Jammed in the ADF Document is Jammed in the Top of the ADF Unit Document is Jammed under the Document Cover Document Jam Load and Print Paper in the Manual Feed Slot Load Documents in the Automatic Document Feeder (ADF) Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Output Paper Tray Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Remove Small Scraps of Paper Jammed in the ADF More
Print (32) Add your Brother machine with AirPrint (macOS) Adjust colour settings by using the custom setting in the printer driver (Windows only) Can I send a print job to multiple machine email addresses using Email Print? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows) Colour offset Coloured spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals Correct the Colour Printing Delete print jobs from the print queue. Ghosting images Horizontal coloured lines appear on the page I cannot print from my computer via USB. I cannot print full-page photos or images using Email Print. I cannot print on a wireless (Wi-Fi) network (Mac) I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network (Windows / macOS) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?(Windows only) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Missing thin lines in images Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off Reduce Toner Consumption The colour of your printouts is not what you expected The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The printer status is Offline or Paused. Toner scatter or toner stain Toner smears easily Uneven colour density across the page Use Universal Print (Mac) Use Universal Print (Windows) Vertical coloured streaks or bands appear on the page More
Scan (8) How to scan a document from a Windows application? How to scan a document from a Windows application? I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network. I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Load Documents in the Automatic Document Feeder (ADF) The scanning speed is slow when scanning from my machine. (Windows)
Telephone (2) Verify if the Brother machine has a dial tone. Why doesn't my Brother machine have a dial tone?
