Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Business Solutions Choose from a selection of services, solutions and devices to support your business needs Find out more
Advanced Functions (for Administrators) (19) (Video) Reset Your Brother Machine Change machine settings from your computer. Change the Setting Lock Password Configure Public Mode for Secure Function Lock 3.0 Configure Secure Function Lock 3.0 Using Web Based Management Control Printer Driver settings (only available for Windows) Dial Restriction for Fax sending. How to use Driver Deployment Wizard (only available for Windows) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network Register the IC card for user authentication in Secure Function Lock Reset Your Brother Machine Restrict changing machine settings for users. Restrict computers that can access the Brother machine. Restrict the functions available on your Brother machine and the number of prints. Scan Using Secure Function Lock 3.0 Set the Setting Lock Password Turn Setting Lock On What machine's functions and how can Administrators restrict access for users? <Restricted functions and its instructionsfor Administrators> More
Cloud (5) How do I print since Google Cloud Print is discontinued? I cannot print from Google Cloud Print™. Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect?
Copy (19) (Video) Copy on Both Sides of the Paper (2-sided Copy) (Video) Enlarge or Reduce Copied Images Black lines down the page Black toner marks across the page Copy an ID Card Copy on Both Sides of the Paper (2-sided Copy) Curled or wavy Enlarge or Reduce Copied Images Faint Grey background Hollow print Image skewed Lines across the page Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Error Messages (41) (Video) I still receive the error message "Replace Drum" or "Drum End Soon" after Ireplace the drum unit with a new one. "Offline" appears on the Status Monitor. (Video) 2-sided Disable or 2-sided Disabled (Video) Cannot Detect (video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "ReplaceToner" / "Toner Ended" or the Toner LED is still on or flashing. (Video) Manual Feed (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine (Video) Replace the Toner Cartridge 2-sided Disable or 2-sided Disabled A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Cannot Detect Cartridge Error Document Jam Drum ! Drum End Soon I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unitwith a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Manual Feed Media Type Mismatch or Media Mismatch No Toner Out of Memory Print Unable XX Replace Drum Scan Unable XX Self-Diagnostic Size Error DX or Size Error 2-sided Size Mismatch The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. TONER ENDED Toner Low or Prepare New Toner Cartridge When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wrong Toner More
Fax (57) Add a Cover Page to Your Fax Black lines down the page Black toner marks across the page Change Memory Receive Options Change the Fax Forwarding Number Change the Remote Codes Check and Cancel a Pending Fax Choose the Correct Receive Mode Combine Address Book Numbers Confirm the results about faxes that I sent and received. Curled or wavy Faint Forward Faxes Remotely Forward Incoming Faxes to Another Machine Grey background Hollow print I am experiencing problems sending a fax. I am having an issue receiving faxes. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Image skewed Lines across the page Print a Fax Journal Print a Transmission Verification Report Print the received faxes that are stored in memory. (Fax Storage) Receive a Fax at the End of a Telephone Conversation Receive faxes on the computer for Windows (PC-FAX Receive) Send a 2-sided Fax from the ADF Send a Fax Send a Fax at a Specified Time (Delayed Fax) Send a Fax at the End of a Conversation Send a Fax in Real Time Send a Fax Manually Send a Fax Using PC-FAX (Windows®) Send the Same Fax to More than One Recipient (Broadcasting) Set a Remote Access Code Set Fax Detect Set Telephone Line Compatibility for Interference and VoIP Systems Set the 2-sided Printing for Received Faxes Set the F/T Ring Time (Fast Double-ring) Set the Fax Receive Stamp Set the Number of Rings Before the Machine Answers (Ring Delay) Set up Groups for Broadcasting Set up my Brother machine to forward the received faxes to another location. Shrink Page Size of an Oversized Incoming Fax Store Incoming Faxes in the Machine's Memory The faxes I send are always received with a vertical black line. The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax. Toner specks Turn Off Memory Receive Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows® only) What is Distinctive Ring and how do I program it? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Linux (36) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Scan using XSane or GIMP (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (26) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is AirPrint? What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (19) (Video) Load A4/Letter paper (Video) Paper is Jammed in the 2-sided Tray (Video) Paper is Jammed in the Back of the Machine (Video) Paper is Jammed in the Output Paper Tray (Video) Paper is Jammed in the Paper Tray (Video) Paper is Jammed inside the Machine (Video) Load Paper in the Paper Tray After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray. Curled or wavy Document is Jammed in the Top of the ADF Unit Document is Jammed under the Document Cover Document Jam Envelope creases Image skewed Load Documents in the Automatic Document Feeder (ADF) Load Paper in the Paper Tray Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Remove Small Scraps of Paper Jammed in the ADF Wrinkles or creases More
Print (62) Add your Brother machine with AirPrint (macOS) Black lines down the page Black toner marks across the page Brother iPrint&Scan cannot find my Brother machine (macOS) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cancel a Print Job Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled or wavy Delete print jobs from the print queue. Envelope creases Faint Ghosting images Grey background Hollow print I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print from my computer via USB. I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Image skewed Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Poor fixing Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print as a Booklet Automatically (Windows) Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print Documents Securely Using SSL/TLS Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) Print on envelopes, labels, or thick paper from the manual feed slot. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Reduce Printing Noise Reduce Toner Consumption Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printed page is all black The printer status is Offline or Paused. Toner rubs off the paper Toner specks Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Scan (50) (Video) Scan a document using Brother iPrint&Scan. (Windows, macOS) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Brother iPrint&Scan cannot find my Brother machine (macOS) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server2022. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan a document using Brother iPrint&Scan (Windows / macOS) I cannot scan via network. I cannot scan via USB. (macOS) I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7). I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using OS X 10.10.x or greater. The network scanning feature does not work when using the SCAN key or the control panel ofmy Brother machine. Load Documents in the Automatic Document Feeder (ADF) On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh. Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®) Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. Scan a document using Brother iPrint&Scan. (Windows, macOS) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to an Editable Text File (OCR) Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows) Scan to Email Attachment Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®) Scan to Email Attachment using ControlCenter4 Home Mode (Windows) Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications Scan Using Secure Function Lock 3.0 Scanned documents are black when I view them in Brother Image Viewer (Android™) Set up a Scan to FTP Profile Set up a Scan to Network Profile The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Upload Scanned Data to a CIFS Server Upload Scanned Data to an FTP Server When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Telephone (10) Adjust the Machine's Volume Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Combine Address Book Numbers Pick up a Voice Call in Fax/Tel Receive Mode Set the F/T Ring Time (Fast Double-ring) Set the Number of Rings Before the Machine Answers (Ring Delay) Use voice mail on the same line as my Brother machine. Verify if the Brother machine has a dial tone. What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone? More
