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Advanced Functions (for Administrators) (1) Protect your Brother machine against unauthorised access over the network
Cloud (5) Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. The LCD displays an error code when I use the Web icon (Brother Web Connect). The LCD displays an error code when I use Web icon (Brother Web Connect). What is Brother Web Connect?
Copy (15) (Video) 2-sided copying (1-sided to 2-sided) 2-sided copying (1-sided to 2-sided) 2-sided copying of 2 sided or book document Clear wide, faded, horizontal lines (banding) appear on printed documents. How do I make sure my Brother machine's copy settings are best suited to the types of copies I make? I cannot print one or more colours Make a two-sided copy of an ID card. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print using only the black ink cartridge when the Colour cartridges have run out. The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank. The edge of glossy paper is smudged. The text and images on my copies and sent faxes are reversed. When I make a copy the image or text is cut off. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print, the pages are smudged with ink. More
Error Messages (39) "Offline" appears on the Status Monitor. "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Cannot Detect Cover is Open Document Jam High Temperature I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I still receive the error message "Paper Jam" after I removed the jammed paper. I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The followingerrors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC PrintQueue. Ink Absorber Full Ink Low Install Inbox Ink Low Temperature My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto"to "Static") No Ink Cartridge No Paper Fed Out of Fax Memory Out of Memory Paper Jam Replace Ink The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The LCD displays an error code when I use the Web icon (Brother Web Connect). The LCD displays an error code when I use Web icon (Brother Web Connect). The printer status is Offline or Paused. The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to Print 3X Unable to Print 5X Unable to Print 7X Unable to Print XX Unable to Scan AX When I attempt to turn my Brother machine off, the LCD displays "All Related Fax Data Will Be Deleted" or "All Fax related datawill be deleted". When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Wrong Paper More
Fax (35) Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode. Change the number of times my Brother machine rings before it answers. Configure a cover page for PC-FAX. Confirm that a FAX I sent was received correctly. Do I need a telephone line to send and receive faxes with my Brother machine? Forward a fax to another fax machine when my machine has a mechanical problem. How do I use my Outlook contacts with my Brother PC-Fax software? I am experiencing problems sending a fax. I am having an issue receiving faxes. I cannot print one or more colours I cannot receive a colour fax. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm having problems sending a fax overseas. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Print the received faxes that are stored in memory. (Fax Storage) Print using only the black ink cartridge when the Colour cartridges have run out. Receive faxes on the computer for Windows (PC-FAX Receive) Receive faxes when the Brother machine is in Manual Mode. Reduce the size of a received fax to fit the size of the paper in the Brother machine. Scan a fax into my Brother machine while it is sending a fax from memory, receiving a fax, or printing a document from my computer. Select Receive mode. Send a fax Send a fax without scanning the documents into memory. Send a PC-FAX Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) Set up a Group for Broadcasting faxes. Store a Speed Dial number from my Brother machine's Caller ID History. The faxes I send are always received with a vertical black line. The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax. The text and images on my copies and sent faxes are reversed. Transfer faxes to the PC when my machine has a mechanical issue. What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off? Why doesn't the machine answer when receiving a call? More
Linux (8) I cannot install the driver when using the Driver Install Tool. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Print command (cupswrapper). (Linux) Scan using XSane or GIMP (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux)
Mobile (23) A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewerapplication. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. What is AirPrint? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Paper Feed / Paper Jam (13) (Video) Load envelopes (Video) Load photo paper (Video) Load plain Letter/A4 paper Document Jam Glossy Paper does not feed correctly. How do I know which side up my photo paper should be in the tray? I still receive the error message "Paper Jam" after I removed the jammed paper. Load envelopes Load paper in the paper tray Load photo paper My Brother machine feeds multiple sheets of paper at a time. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Paper Jam More
Print (48) After replacement or repair of the Brother machine, uneven colour streaks stand out when printing from the computer. After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print. Black ink is still wet after printing on glossy paper from my computer Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Change the printer driver settings (Windows / macOS) Clear wide, faded, horizontal lines (banding) appear on printed documents. How can I create or view an XML Paper Specification document? I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot make borderless prints. I cannot print one or more colours I cannot print using my Brother machine on a wireless network (Mac) I cannot print using my Brother machine on a wireless network (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm unable to access the memory (media) card in the media slot. Improve poor print quality. Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing) Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users). Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Print using only the black ink cartridge when the Colour cartridges have run out. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Printing result in Windows Photo Viewer is light. Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When I print or copy a document with fast mode, the printing is shifted too high on the paper. When I print photos, the colour quality is not good. When I print, the pages are smudged with ink. When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce thegreyscale image? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (67) "ControlCenter needs to be updated." - macOS 10.15 Catalina A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™mobile device. Can I print from and scan to iPhone, iPod Touch and iPad? Can I print from or scan to Android™ Smartphone? Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine? Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Combine multiple scanned documents into a single file with PaperPort™ Easy Scan to E-mail How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I am using Windows XP and I cannot scan with the USB cable. I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I can print but cannot scan via network. (For Windows) I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or controlpanel. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. I'm using Macintosh. What is the PreScan option used for? Locate files scanned with ControlCenter2 (For Macintosh) My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Scan a document and e-mail it as an attachment (For Macintosh) Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine Scan a document and e-mail it as an attachment. (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh) Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows) Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine Scan a document and send it as a fax from the computer using ControlCenter4 and Brother PC-FAX software (For Windows) Scan a document and send it as a fax from the computer using the ControlCenter2 (For Macintosh) Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (videoinstructions available) Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document into PaperPort™ using the TWAIN driver Scan a document using "Scanner and Camera Wizard" in Windows XP Scan a text document and convert it into a text file (For Windows) Scan an image and insert it in a Windows XP application Scan and save a document in PDF format for Macintosh (Scan to File) Scan and save a document in PDF format for Windows (Scan to File) Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File) Scan from the Brother iPrint&Scan application using Windows Phone. Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch. Scan multiple pages into one file instead of each scan being saved as a separate file. Scanned documents are black when I view them in Brother Image Viewer (Android™) The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use the Device Selector to configure your Brother machine’s scanner function (Mac) When I scan a document using ControlCenter, the scanned file size is too big. When I try to scan the document, the scanner application crashes. (OS X 10.11) When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? More
Telephone (9) Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine. Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode. Change the number of times my Brother machine rings before it answers. I can receive a fax, but cannot receive a telephone call. Store a Speed Dial number from my Brother machine's Caller ID History. Use voice mail on the same line as my Brother machine. Verify if the Brother machine has a dial tone. What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call?
