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Advanced Functions (for Administrators) (2) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network
Copy (5) Change the Print Options to Improve Your Print Results Check the Print Alignment from Your Brother Machine Check the Print Quality One or more of my colours are not printing (blank). Print using only the black ink cartridge when the Colour cartridges have run out.
Error Messages (20) Cannot Detect Cannot Detect Ink Volume Cannot Print XX or Print Unable XX Cannot Scan XX or Unable to Scan XX Cover is Open Document Jam I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) Ink Absorber NearFull / InkBox NearFull / Absorber NearFull Ink Absorber Pad Full or InkBox Full or Ink Absorber Full Ink Low Install Inbox Ink No Paper / No Paper Fed / No Paper Fed [Tray 1/2/3] Paper Size Mismatch Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected Printer Jam or Paper Jam Printer Locked Replace Ink Sleep When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. Wrong Ink Cartridge More
Fax (10) Change the Print Options to Improve Your Print Results Check the Print Alignment from Your Brother Machine Check the Print Quality Export an address book and import it to another machine I am experiencing issues sending a fax. I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. One or more of my colours are not printing (blank). Print using only the black ink cartridge when the Colour cartridges have run out. Telephone Line Interference / VoIP. More
Linux (35) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Change the brscan5 scan settings using XSane (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot install the scanner driver in Ubuntu 21.04. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (4) How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Install the Brother Mobile Connect application (for mobile device) The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ).
Paper Feed / Paper Jam (10) Document is Jammed in the Bottom of the ADF Unit Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Document Jam Load Documents in the Automatic Document Feeder (ADF) Paper is Jammed in the Back of the Machine Paper is Jammed in the Front of the Machine Printer Jam or Paper Jam Remove Paper Scraps Remove Paper Scraps Jammed in the ADF More
Print (22) Add your Brother machine with AirPrint (macOS) Can I send a print job to multiple machine email addresses using Email Print? Cannot print after a Windows 10 update (June 2020) Change the Print Options to Improve Your Print Results Change the printer driver settings (Windows) Check the Print Alignment from Your Brother Machine Check the Print Quality Delete print jobs from the print queue. I cannot print from my computer via USB. I cannot print full-page photos or images using Email Print. I cannot print on a wireless (Wi-Fi) network (Mac) I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network (Windows / macOS) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Improve poor print quality. Install the Brother Mobile Connect application (for mobile device) One or more of my colours are not printing (blank). Print using only the black ink cartridge when the Colour cartridges have run out. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The printer status is Offline or Paused. Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? More
Scan (7) How to scan a document from a Windows application? How to scan a document from a Windows application? I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan via network. I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Install the Brother Mobile Connect application (for mobile device) Load Documents in the Automatic Document Feeder (ADF)
Telephone (2) Verify if the Brother machine has a dial tone. Why doesn't my Brother machine have a dial tone?
