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Copy (2) The edge of glossy paper is smudged. When I print, the pages are smudged with ink. What should I do?
Error Messages (28) "How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable toScan" )? "Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it? How do I clear Machine Error 46? I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®. I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I get the error message Type 1,010 when I am trying to scan into Mac OS® 9 I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, theerror message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer,and then try to scan again. (CC031)" appears and I cannot scan. What should I do? I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do? I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Installthis Hardware". I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The Error message "A file required cannot be found.(CC035)" appears when I click the "Remote Setup" or"Quick-Dial" button in ControlCenter2. (For Macintosh) The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the FullDriver & Software Package is downloaded from the "Downloads" section. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The message "No Device" appears when starting the "Status Monitor". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: ThePaperPort Installer doesn't respond. When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When installing a mediacard into the slot, the message "Card is full" appears even though the card is not full. When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in externalink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2)installed. What should I do? When trying to use the Brother ControlCenter2, the error "CC025" appears. While I'm scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do? Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges? Why does the "No Response/Busy" message appear on my Brother machine? Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining? Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Fax (15) Can I confirm that the FAX was sent correctly? Can I print a report that will show a listing of faxes I sent and received? Can I reduce the size of a received fax on this machine? Can I set my Brother machine to forward the faxes I receive to another location? Can I still receive faxes or calls when the machine is in power save mode? Do I need a telephone line to send and receive faxes with my Brother machine? How do I know which receive mode to select? How do I use my Outlook contacts with my Brother PC-Fax software? I am experiencing problems sending a fax, what can I do? I am trying to receive faxes into my Windows® PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receivesoftware is answering all incoming calls, regular ring and distinctive ring. I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do? I cannot receive a colour fax. What is Distinctive Ring and how do I program it? When I print, the pages are smudged with ink. What should I do? Why doesn't the machine answer when receiving a call? More
Linux (35) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Command List of brscan. (Linux) Configure and use PC-FAX (CUPS) (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Pre-Required Procedures (Linux) Print command (LPR) (Linux) Send a fax using PC-FAX with LPD/LPRng (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (1) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Others (3) How do I clear Machine Error 46? My Brother machine has no power. What can I do? My computer hangs when connect with a USB Cable.
Paper Feed / Paper Jam (2) How can I clear the "PAPER JAM" or "PRINTER JAM" error message? I am having issues with the paper feed. What can I do?
Print (36) Black Ink is still wet after printing on Glossy Paper Black Ink is still wet after printing on plain paper. Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Delete print jobs from the print queue. How can I improve poor print quality? How do I print on an envelope? I am using the memory card function but the thumbnail images do not appear on the printout I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and imagesare jagged. I cannot access the memory card in the media slot. I cannot print from my computer via network. (For Windows) I cannot print from my computer via USB. I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing theprinter driver and I cannot print. What should I do? I'm using Windows. Print speed is too slow. What can I do? I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader® I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print. I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print. I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center","Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print. I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer. My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and WindowsVista). My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The edge of glossy paper is smudged. The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. The white horizontal lines appears on the printed image from the PaperPort® software Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. When I print, the pages are smudged with ink. What should I do? When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the imageis black. When printing from Microsoft Word using Windows® 2000 or XP the document does not print on the paper size that I selected in theprinter driver. When printing from my Apple Mac OS® 10.x the print is coming out like a mirror image Why do the colour ink cartridges run out of ink even though I never or rarely print in colour? Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine? More
Scan (39) Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? How do I scan a document from the Windows Vista™ Photo Gallery? How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7 How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. I can print but cannot scan via network. (For Macintosh) I can print but cannot scan via network. (For Windows) I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later) I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X) I cannot scan via USB. (Mac OS X) I get the error message Type 1,010 when I am trying to scan into Mac OS® 9 I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of myBrother machine. I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, theerror message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer,and then try to scan again. (CC031)" appears and I cannot scan. What should I do? I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What canI do? I'm using Windows. The network scanning feature was working after I installed the driver but no longer works. What can I do? I'm scanning multiple pages to be emailed to one email address using the Scan to Email function on the Brother Control Center 2.0but an email message is being created for each page. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/Windows Vista™ 64-bit edition. Open "Scanners and Cameras" and Properties. Scan a document from a Windows Vista application Scan a document from a Windows XP application Scan a document using "Scanner and Camera Wizard" in Windows XP Scan an image and insert it in a Windows XP application Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The link icon for Outlook Express is not displayed in PaperPort®. The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Use the Device Selector to configure your Brother machine’s scanner function (Mac) What are the settings in the Scanner window used for on an Apple Mac? What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed? What is the PreScan option used for on an Apple Mac? When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comesout as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do? When I try to scan to OCR I get the message "This feature is not available because there is no OCR Softwareinstalled" When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack2 (SP2) installed. What should I do? Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP) Which E-mail packages are compatible with ControlCenter3? While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to havefrozen. What can I do? More
Telephone (5) Can I still receive faxes or calls when the machine is in power save mode? Verify if the Brother machine has a dial tone What is Distinctive Ring and how do I program it? Why doesn't my Brother machine have a dial tone? Why doesn't the machine answer when receiving a call?
