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Advanced Functions (for Administrators) (12) Change machine settings from your computer. Configure Active Directory® Authentication Using Web Based Management Configure Secure Function Lock 3.0 Using Web Based Management Control Printer Driver settings (only available for Windows) How to use Driver Deployment Wizard (only available for Windows) I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network Register the IC card for user authentication in Secure Function Lock Restrict changing machine settings for users. Restrict computers that can access the Brother machine. Restrict the functions available on your Brother machine and the number of prints. What machine's functions and how can Administrators restrict access for users? <Restricted functions and its instructionsfor Administrators> More
Cloud (4) How do I print since Google Cloud Print is discontinued? I cannot print from Google Cloud Print™. Printing with the Cloud What is Brother Web Connect?
Copy (14) Black lines down the page Black toner marks across the page Curled or wavy Faint Grey background Hollow print Image skewed Lines across the page Smudges on printed pages (Poor fixing) Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page Wrinkles or creases More
Error Messages (25) "Offline" appears on the Status Monitor. (Video) Replace the Toner Cartridge 2-sided Disabled A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Drum ! Drum End Soon I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after Ireplace the drum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Jam MP Tray Media Type Mismatch or Media Mismatch Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Mailbox Unit Paper is Jammed in the Paper Tray Paper is Jammed inside the Machine Replace Drum Size Error DX or Size Error 2-sided Size Mismatch Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver. The error message "No machine found" appears when I installed drivers with USB connection (For Windows). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Toner Low or Prepare New Toner Cartridge When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? More
Fax (17) Black lines down the page Black toner marks across the page Curled or wavy Faint Grey background Hollow print I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Image skewed Lines across the page Smudges on printed pages (Poor fixing) Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page Wrinkles or creases More
Linux (34) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Print by Raspbian (Linux) Print by Raspbian Lite (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (24) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). My printer takes a long time to start printing when using Airprint. (iOS 16) Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is AirPrint? What is Brother iPrint&Scan? When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (17) (Video) Load A4/Letter paper After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray. Curled or wavy Envelope creases Image skewed Jam MP Tray Load and Print on Envelopes Using the MP Tray Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray Load and Print Thick Paper and Labels Using the MP Tray Load and Print Thick Paper Using the Paper Tray Paper is Jammed in the 2-sided Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Mailbox Unit Paper is Jammed in the Paper Tray Paper is Jammed inside the Machine Wrinkles or creases More
Print (72) Add your Brother machine with AirPrint (macOS) Black lines down the page Black toner marks across the page Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Configure the Store Print Log to Network Settings Using Web Based Management Create or Delete Your Print Profile (Windows®) Curled or wavy Delete print jobs from the print queue. Envelope creases Faint Ghost Grey background Hollow print I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print from my computer via network. (For Windows) I cannot print from my computer via USB. I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Image skewed Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) My printer takes a long time to start printing when using Airprint. (iOS 16) Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print as a Booklet (Windows®) Print as a Poster (Windows®) Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print Documents Securely Using SSL/TLS Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®) Print on Both Sides of the Paper (Macintosh) Print on Both Sides of the Paper (Windows®) Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone. Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad. Printing / Scanning with a mobile device Printing documents from Brother iPrint&Scan when using an Android™ mobile device. Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Reduce Printing Noise Reduce Toner Consumption Secure Print (Macintosh) Secure Print (Windows®) Smudges on printed pages (Poor fixing) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodtouch, iPad ). The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printed page is all black The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. Use a Macro from Your Computer (Windows®) What is Storage PC Print Data using Active Directory®? (Windows) When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals. Wrinkles or creases More
Scan (10) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device. When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10) Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
