Brother inks, toners, tapes and thermal labels Keep your devices running smoothly with original ink and toner cartridges, tapes and thermal labels, the best quality paper packs and quick-change spare parts. Explore all supplies
Copy (22) All black Black lines down the page Black toner marks across the page Clear vertical lines or streaks that appear in the copies I made Curled Curled or wavy Duplex Copy (1-sided to 2-sided) Faint Ghost Grey background Hollow print How do I make my copied images look sharper and more vivid? (Copy Contrast) Lines across the page My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Page skewed Poor fixing Toner specks White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Error Messages (35) "Offline" appears on the Status Monitor. A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " onmy Macintosh. Cartridge Error Cover is Open Document Jam Drum End Soon Drum Error (Drum!) Drum Stop I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or"Replace Toner" is displayed on the machine or the LED is on or flashing. I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner"/ "Toner Ended" or the Toner LED is still on or flashing. I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one. Jam Inside Jam Rear JAM TRAY Journal Full No Paper No Toner Out of Memory Print Unable or Print Unable XX Replace Drum Replace Toner Size mismatch The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. TONER ENDED Toner Low or Prepare New Toner Cartridge Unable to Scan / Scan Unable What does "COMM.ERROR" on the LCD display mean? When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PCscreen. What do I do? When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display. When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". Why does my machine display "Awaiting Redial"? Why does the message "No Response/Busy" appear on my Transmission Verification Report? More
Fax (54) All black Black lines down the page Black toner marks across the page Can I reduce the size of a received fax to fit the size of the paper in the Brother machine? Cancelling a Broadcast in progress. Change or delete an existing One Touch or Speed Dial number. Change the quality of the faxes I send (Fax Resolution). Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem Configure a cover page for PC-FAX. Confirm that a FAX I sent was received correctly Curled Curled or wavy Delete the faxes stored in my Brother machine's memory. Do I need a telephone line to send and receive faxes with my Brother machine? Faint Ghost Grey background Hollow print How do I know which receive mode to select? How do I make my faxed documents lighter or darker? (Fax Contrast) How do I store received faxes in memory? How do I use my Outlook contacts with my Brother PC-Fax software? How do I forward a fax to another fax machine when my machine has a mechanical problem? I am experiencing problems sending a fax. I am having a problem receiving faxes. I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP). I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Lines across the page My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Page skewed Poor fixing Print a report that will show a list of sent and received faxes Print the received faxes that are stored in memory. (Fax Storage) Send a fax Send a PC-FAX Send the same fax to more than one number at a time. (Broadcasting) Set up a Group for Broadcasting faxes. Set up my Brother machine to forward the received faxes to another location Set up my Brother machine's electronic cover page Stop my Brother machine from automatically redialing a busy number. Store numbers on my Brother machine for easy dialing from the PC. Store numbers on my Brother machine for easy dialling from the control panel. The faxes I send are always received with a black vertical line down the page. Toner specks What does "NG" or "ERROR" on the Transmission Verification Report mean? What is Distinctive Ring and how do I program it? What is the maximum number of recipients when broadcasting a fax? When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards? White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Why doesn't the machine answer when receiving a call? Wrinkles or creases More
Linux (18) All print jobs are aborted and nothing is printed. (Linux) Delete a network scanner entry. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the followingerror message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux) I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux) Paper size settings are unavailable when I print from OpenOffice (Linux) Pre-Required Procedures (Linux) Print command (cupswrapper) (Linux) Print command (LPR) (Linux) Scan using XSane or GIMP (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) When printing with monochrome laser printer, the print position shifts. (Linux) More
Mobile (2) Can I use AirPrint with my Brother machine? The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
Others (3) I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine. My Brother machine has no power. The keys on the control panel do not respond.
Paper Feed / Paper Jam (12) Curled Curled or wavy Document Jam Envelope creases Jam Inside Jam Rear JAM TRAY My Brother machine misfeeds paper. My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Page skewed Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Wrinkles or creases More
Print (39) All black Black lines down the page Black toner marks across the page Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Curled Curled or wavy Envelope creases Faint Ghost Grey background Hollow print I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print. I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) Lines across the page My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Page skewed Poor fixing Possible solutions for print quality issues Print both sides of paper manually (For Macintosh) Print on envelopes, labels, or thick paper from the manual feed slot. Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feedingpaper. How can I reduce the time it takes to start feeding paper? Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater) The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater) The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). The printer status is Offline or Paused. The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word2010. Toner specks Turn the Toner Save mode on or off When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, theright or left hand portion of the page is blank or it prints on a separate piece of paper. When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines areprinted that shouldn't be there. White lines across the page White lines down the page White lines, bands or ribbing across the page White spots or black spots at 94 mm (3.7 in.) intervals Wrinkles or creases More
Scan (12) "ControlCenter needs to be updated." - macOS 10.15 Catalina Can I print from or scan to an Android™ Smartphone? Can I print from or scan to an iPhone, iPod Touch or iPad? How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7? I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10) My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. Open "Scanners and Cameras" and Properties. Scan a document in Mac OS X 10.6. Scan a document in Mac OS X 10.7. Scan a document in OS X 10.8 / macOS 10.12 - 10.15. Scan a document in Windows 8 and Windows 10. The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device). More
Telephone (9) Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode? Can I use voice mail on the same line as my Brother machine? Change or delete an existing One Touch or Speed Dial number. How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine? I can receive a fax, but cannot receive a call. Store numbers on my Brother machine for easy dialing from the PC. Store numbers on my Brother machine for easy dialling from the control panel. What is Distinctive Ring and how do I program it? Why doesn't the machine answer when receiving a call?
