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Advanced Functions (for Administrators) (9) Change the Setting Lock Password Configure Public Mode for Secure Function Lock 3.0 Configure Secure Function Lock 3.0 Using Web Based Management I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) Protect your Brother machine against unauthorised access over the network Reset Your Brother Machine Scan Using Secure Function Lock 3.0 Set the Setting Lock Password Turn Setting Lock On
Cloud (5) How do I print since Google Cloud Print is discontinued? I cannot print from Google Cloud Print™. Printing / Scanning with the Cloud Setting up the Web icon (Brother Web Connect) function. What is Brother Web Connect (Web icon)?
Copy (13) Blank page or some colors are missing. Can I print in monochrome if one of the colour toners run out? Coloured letters and thin letters in the original document are light or faint in the copy Colours are light or faint on the whole page Copy an ID Card Copy on Both Sides of the Paper (2-sided Copy) Curled or wavy Enlarge or Reduce Copied Images Ghosting images The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page White spots More
Error Messages (50) (Video) Replace the Toner Cartridge 2-sided Disabled Authentication Error, contact your administrator. Belt End Soon Calibrate or Calibration Failed or Calibration. Cartridge Error Cover is Open Document Jam Drum ! Drum End Soon Drum Stop I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "ReplaceToner". I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after Ireplace the drum unit with a new one. I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after Icreated a CSR or a Self-signed Certificate (macOS) Log Access Error or File Access Error Manual Feed No Belt Unit No Drum Unit No Paper / No Paper T1 No Paper MP No Toner No Tray / No Tray T1 / No Tray1 No Waste Toner Out of Memory / Print Data Full Paper is Jammed in the Back of the Machine Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray Print Unable ## Registration or Registration failed. Replace Fuser Replace PF Kit xx Replace the Belt Unit Replace the Drum Unit Replace the Waste Toner Box Scan Unable ## Short Paper Size Error DX or Size Error 2-sided Size Mismatch Small Paper The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. Toner Error Toner Low When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe isattempting to connect to a DNS server". When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". WT Box End Soon More
Fax (11) Blank page or some colors are missing. Can I print in monochrome if one of the colour toners run out? Colours are light or faint on the whole page Curled or wavy Ghosting images I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. The colour of your printouts is not what you expected Toner scatter or toner stain Uneven colour density across the page White spots More
Linux (36) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Check the remaining ink or toner level (Linux) Command List of brscan. (Linux) Configure and use the Scan Key Tool (Linux) Configure the Scan to Email Feature (Linux) Delete a network scanner entry. (Linux) Firewall port requirements of the Scan Key Tool (Linux) How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux) I am unable to print from a client PC to a printer on a print server. (Linux) I cannot install Brother drivers on Debian 10 (Linux) I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux) I cannot install the driver when using the Driver Install Tool. (Linux) I cannot install the Linux printer driver in Fedora 33 or later. (Linux) I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux) I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux) I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file ordirectory" error on Gentoo (Linux) I installed scan-key-tool, but it does not work. (Linux) I want to print using CUPS while keeping SELinux enabled. (Linux) I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux) I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux) Important points for specifying the scan area (Linux) Large characters are printed incorrectly. (Linux) My machine prints 2-sided when I select 1-sided printing in the driver (Linux) Scan using XSane or GIMP (Linux) The downloaded driver's name is different from my machine's name. (Linux) The driver installation finished successfully but I cannot print. (Linux) The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux) The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux) To install the printer driver easily using a tool. (Linux) Uninstall printer drivers (Linux) Uninstall Scan-key-tool. (Linux) Uninstall the scanner driver. (Linux) What driver package format is supported by my Linux distribution? When I print images, the quality is not good (Linux) When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux) When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannotselect anything except "scan to FTP". (Linux) More
Mobile (16) Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? How do I use Mopria™ Print Service (MPS) with my Brother machine? I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). Update your machine's firmware using Brother iPrint&Scan (Android / iOS) What is Brother iPrint&Scan? Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
Paper Feed / Paper Jam (18) Curled or wavy Document is Jammed in the Top of the ADF Unit Document is Jammed under the Document Cover Document Jam Envelope creases Load and Print on Envelopes in the Manual Feed Slot Load and Print on Labels in the Manual Feed Slot Load and Print Paper in the Manual Feed Slot Load Documents in the Automatic Document Feeder (ADF) Load Paper in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Output Paper Tray Paper is Jammed in the Paper Tray Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray Remove Small Scraps of Paper Jammed in the ADF Wrinkled printout More
Print (63) Add your Brother machine with AirPrint (macOS) Adjust colour settings by using the custom setting in the printer driver Blank page or some colors are missing. Brother iPrint&Scan cannot find my Brother machine (macOS) Calibrate Colour Output Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan? Can I print in monochrome if one of the colour toners run out? Can I select paper trays from my device (Android™) using the Brother iPrint&Scan? Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan? Cancel a Print Job Cannot print after a Windows 10 update (June 2020) Change the printer driver settings (Windows / macOS) Colour offset Coloured spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals Colours are light or faint on the whole page Configure the Store Print Log to Network Settings Using Web Based Management Curled or wavy Delete print jobs from the print queue. Envelope creases Ghosting images Horizontal coloured lines appear on the page I cannot find some options in the Print dialogue box (macOS 11 or later) I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15) I cannot print from my computer via USB. I cannot print on a wireless (Wi-Fi) network (Windows) I cannot print using my Brother machine on a wired network. (Windows / macOS) I cannot print using my Brother machine on a wireless network (Mac) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. Missing thin lines in images My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021) Possible solutions for print quality issues Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print a web page from iPrint&Scan when using an Android™ mobile device. Print as a Booklet Automatically (Windows) Print as a Poster (Windows) Print both sides of paper or a booklet automatically Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad. Print Documents Securely Using SSL/TLS Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off Printing / Scanning with a mobile device Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device. Reduce Printing Noise Reduce Toner Consumption Secure Print (Mac) Secure Print (Windows®) Some characters are missing when printing PDF files from Adobe® Acrobat® /Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this? The colour of your printouts is not what you expected The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPodTouch, iPad ). The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The printer status is Offline or Paused. Toner scatter or toner stain Toner smears easily Uneven colour density across the page Vertical coloured streaks or bands appear on the page Vertical white streaks or bands appear on the page Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? White spots Wrinkled printout More
Scan (39) Authentication Error, contact your administrator. Brother iPrint&Scan cannot find my Brother machine (macOS) Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows) Easy Scan to E-mail How to scan a document from a Windows application? How to scan a document from a Windows application? I am sharing my Brother machine. I can print but cannot scan. I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan fromWindows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server2022. I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows) I cannot scan a document using Brother iPrint&Scan (Windows / macOS) I cannot scan via network. I cannot scan via USB. (macOS) I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC. I'm using OS X 10.10.x or greater. The network scanning feature does not work when using the SCAN key or the control panel ofmy Brother machine. Load Documents in the Automatic Document Feeder (ADF) Open "Scanners and Cameras" and Properties. Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS) Printing / Scanning with a mobile device Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®) Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows®) Scan a document using Brother iPrint&Scan. (Windows, macOS) Scan multiple pages into one file instead of each scan being saved as a separate file. Scan to an Editable Text File (OCR) Scan to an Editable Text File (OCR) Using ControlCenter4 Home Mode (Windows) Scan to Email Attachment Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®) Scan to Email Attachment using ControlCenter4 Home Mode (Windows) Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications Scan Using Secure Function Lock 3.0 Set up a Scan to FTP Profile Set up a Scan to Network Profile Set up a Scan to SharePoint® Profile The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device). The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no defaultE-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mailapplication using ControlCenter4 or the SCAN key on my Brother machine. When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202","Error CC4-202", "Error CC3-205" or "Error CC4-205". Which connection can I use to print from my device (Android™) using Brother iPrint&Scan? Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan? More
