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Driver / Software (18) "This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows10) Changing scan settings in ControlCenter. Check the firmware version. Check the kind of scanner driver installed by connecting the USB / Parallel cable. Configuring frequently-used scan settings on your computer. Download a file from the "Downloads" section and save it to Windows 8 computer. How to identify your Operating System (OS). I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows). I cannot install the Brother printer driver (macOS 10.15 or earlier) I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later) I cannot save a file downloaded from the Brother support website (For Windows) In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scannerdriver windows to be in a local language? Install PaperPort™ 12SE onto Windows 10. Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows) Install Presto!® BizCard® onto Windows 10. Installing Windows 10 S built-in driver. Open the Control Panel (For Windows) Uninstall the Brother Software and Drivers (Windows) More