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Connecting to a Computer (11) "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? I cannot discover the product with the configuration utility. I cannot install the printer driver because the installation stops after I connect the printer to my computer. I have an occasional problem printing. I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QLprinter was connected, but the installation does not continue. My print server has stopped printing. Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) The "ping" command reports that I can communicate with the PS-9000, but I cannot print. The driver downloaded from the website cannot be installed. The paper settings specified from the server computer are not reflected on the client computer. More
Error Messages/LED Indications (15) "A compatible printer cannot be found" appears when I try to run the P-touch Library. When I try to use the database function, an application error occurs. "Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I tryto install the driver. What should I do? Error messages do not appear when using the USB connection of my printer. I cannot communicate with the product during installation. (Communication error message is displayed.) I cannot discover the product with the configuration utility. I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions]the error message "Administrator privileges are required in order to use this utility." is displayed. What can I do? I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) The message "Error message received, Total number of pages exceeds 500." is displayed. The message "The cassette is incorrect." is displayed. The message "Error message received, Total number of pages exceeds 500." is displayed. What should I do? The message "Paper cannot be fed. (There may be no more paper.)" is displayed on the print monitor screen. What should Ido? The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros maycontain viruses. What should I do? More
Operating System (38) Adding a custom media size for continuous tape / roll (Linux) All print jobs have been cancelled and nothing can be printed. (Linux) Are there any drivers available for FreeBSD? (Linux) Can I set a different media width when using an OpenOffice template? (Linux) Can I use my Brother printer with a 64 bit Linux distribution? (Linux) Creating a label with OpenOffice (Linux) Creating a label with GIMP (Linux) Disable or reconfigure SELinux. (Linux) I am using AppArmor and I cannot print. (for Ubuntu and openSUSE) (Linux) I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux) I cannot install or print with a distribution running SELinux (such as Fedora). (Linux) I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux) I cannot install the Linux drivers on multiple Brother printers. (Linux) I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux) I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp:`/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®) I cannot print from GIMP on Linux. I cannot print from RedHat or CentOS. (Linux) I cannot print from the client computer to the printer on the print server. (Linux) I cannot print LibreOffice documents in landscape orientation. (Linux) I cannot save the edited text file. (Linux) I do not know how to become a superuser in Ubuntu. (Linux) I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message whileinstalling the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®) I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux) I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux) I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux) Installing the LPR driver and CUPS wrapper driver (Linux®) Is it possible to connect more than one machine to my PC? (Linux) Large characters are printed incorrectly. (Linux) My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) PostScript data cannot be printed or is printed in the text format. (Linux) Print free-length labels with the set length (Linux) P-touch Editor crashes when I open it on my Mac. The continuous tape length is about 100 mm regardless of the OpenOffice tape template settings. (Linux) The driver installation finished successfully but I cannot print. (Linux) The print area is reduced when I print using the print preview button in OpenOffice. (Linux) The printing position shifts vertically or horizontally. (Linux) Uninstalling the printer drivers (Linux) When printing with Ubuntu 12.04, the print position shifts. (Linux) More
Machine (7) A different IP address is assigned every time the product is booted. How do I reset the PS-9000 to factory default settings? Labels are jammed in the cutter or are not ejected correctly after printing. Labels are jammed in the machine or are not ejected correctly after printing. The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen? Where can I find my Brother printer's serial number?
P-touch Editor (Mac) (10) I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh). Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) P-touch Editor crashes when I open it on my Mac. The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac) When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled. When I try to print a label, it comes out blank. (for Mac) Where can I download the latest P-touch Editor for Mac? More
P-touch Editor (Windows) (22) When I try to use the database function, an application error occurs. How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows) I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows) I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 forWindows) Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows) My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) P-touch Editor sometimes crashes. (For Office 2013 or 2016 users) Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The Add-In icon is not displayed in Microsoft Word. The barcode number is not displayed below the barcode. (P-touch Editor for Windows) The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows) The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows) The printing date/time is not printed. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows) The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does notappear as normal. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows) When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x) When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. ConnectionDescription:" appears. What should I do? When I use the Excel Add-In with my address data, the address is not displayed in the correct format. Each Excel column is printedon a separate line. More
Printing (24) (Video) Small characters or thin lines are printed faintly. I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup"dialogue box. (P-touch Editor 5.x for Windows) I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x) I connected multiple printers of the same model to one computer but can only print from one of them. I get an error saying "The roll of labels or tape inside the machine does not match the one selected in theapplication." (P-touch Editor 5.0 for Windows) I have an occasional problem printing. Labels are jammed in the cutter or are not ejected correctly after printing. Labels are jammed in the machine or are not ejected correctly after printing. My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x forWindows) My machine has suddenly stopped printing. My print server has stopped printing. My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021) My printer will not print from the P-touch Address Book software. Printing is not possible. (P-touch Editor 5.0 for Mac) Printing is not possible. (P-touch Editor 5.3 for Mac) Printing is not possible. (USB connection) Small characters or thin lines are printed faintly. Some parts of the label are not printed. (P-touch Editor 5.x for Windows) The "ping" command reports that I can communicate with the PS-9000, but I cannot print. The information on my label is horizontally compressed and not shaped correctly. The printing date/time is not printed. (P-touch Editor 5.x for Windows) The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen? When I try to print a label, it comes out blank. (for Mac) More
Software (6) "A compatible printer cannot be found" appears when I try to run the P-touch Library. I cannot install the printer driver because the installation stops after I connect the printer to my computer. I selected the "Return Address Label", but nothing is displayed on the label. I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility,or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2) Information for Linux users The driver downloaded from the website cannot be installed.
Uninstallation (3) How do I uninstall the printer driver? How to delete the registry information and files related to the printer driver I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QLprinter was connected, but the installation does not continue.
